Victoria School is an educational system developed based on UNESCO’s “Happy School” model, integrating the best values of both national and international education. With a seamless 12-year learning pathway, we focus not only on academic excellence but also on the holistic development of students’ physical and mental well-being, creating a safe, creative, and inspiring learning environment.
At Victoria School, every student is respected, loved, and supported to reach their fullest potential. We strive to provide an ideal educational space where students find joy, creativity, and happiness in every lesson.
The IT Helpdesk Executive is responsible for providing technical support to teachers, staff, and students from Kindergarten to High School. The role involves supporting multi-platform environments (Apple, Windows, Chrome OS, iOS, Android), managing IT infrastructure and BYOD devices, setting up user accounts, onboarding new users, handling helpdesk requests, and ensuring stable IT operations.
Provide on-site and remote support for Apple, Windows, Chrome OS, Android, and BYOD devices.
Diagnose and resolve hardware, software, and connectivity issues.
Assist in deploying and troubleshooting approved educational software.
Create and manage accounts (e.g., Google Workspace).
Guide new users on devices, tools, and security protocols.
Ensure proper onboarding and offboarding in line with policies.
Use the ticketing system to log and resolve support requests.
Escalate when needed and maintain clear communication.
Keep records, create reports, and suggest improvements.
Maintain projectors, smartboards, printers, etc.
Support teachers in using software and classroom devices.
Conduct individual or group training sessions.
Help students with device or account issues.
Perform regular maintenance and updates.
Manage devices through MDM platforms.
Track IT assets and manage device distribution.