IT HELPDESK EXECUTIVE
Province Hồ Chí Minh
Department IT
Report to Head of IT
Type Toàn thời gian
Postion Vietnamese
Posted 24/04/2025

WHY CHOOSE VICTORIA SCHOOL

Victoria School is an educational system developed based on UNESCO’s “Happy School” model, integrating the best values of both national and international education. With a seamless 12-year learning pathway, we focus not only on academic excellence but also on the holistic development of students’ physical and mental well-being, creating a safe, creative, and inspiring learning environment.

At Victoria School, every student is respected, loved, and supported to reach their fullest potential. We strive to provide an ideal educational space where students find joy, creativity, and happiness in every lesson.

 

Job Overview

The IT Helpdesk Executive is responsible for providing technical support to teachers, staff, and students from Kindergarten to High School. The role involves supporting multi-platform environments (Apple, Windows, Chrome OS, iOS, Android), managing IT infrastructure and BYOD devices, setting up user accounts, onboarding new users, handling helpdesk requests, and ensuring stable IT operations.

 

Job Description

1. Technical Support

  • Provide on-site and remote support for Apple, Windows, Chrome OS, Android, and BYOD devices.

  • Diagnose and resolve hardware, software, and connectivity issues.

  • Assist in deploying and troubleshooting approved educational software.

2. User Management

  • Create and manage accounts (e.g., Google Workspace).

  • Guide new users on devices, tools, and security protocols.

  • Ensure proper onboarding and offboarding in line with policies.

3. Ticketing & Incident Handling

  • Use the ticketing system to log and resolve support requests.

  • Escalate when needed and maintain clear communication.

  • Keep records, create reports, and suggest improvements.

4. Classroom Support

  • Maintain projectors, smartboards, printers, etc.

  • Support teachers in using software and classroom devices.

  • Conduct individual or group training sessions.

  • Help students with device or account issues.

5. System Administration

  • Perform regular maintenance and updates.

  • Manage devices through MDM platforms.

  • Track IT assets and manage device distribution.

Requirements

  • Diploma/Bachelor’s degree in IT or related field.
  • Certifications like A+, Google Admin, Apple, CCNA, MCSA are preferred.
  • Minimum 2–3 years in a similar IT support role.
  • Proficient in multi-platform environments (Apple, Windows, Chrome OS, Android).
  • Experience with helpdesk systems.
  • Strong troubleshooting in hardware, software, and networking.
  • Ability to train and support non-technical users.
  • Familiar with Google Workspace and educational tools.
  • Excellent communication and teamwork.
  • Good time management and task prioritization.

 

Salary & Benefits

Salary: Negotiable (based on qualifications, skills, and experience).
Benefits:
  • Insurance: Social insurance, health insurance, and other benefits in accordance with state regulations.
  • Health insurance: Additional healthcare coverage as per school policy.
  • Leave: Public holidays and other leave entitlements according to school policy.
  • Welfare: Birthday gifts, welcome gifts, participation in parties, company trips, and team-building activities.
  • Lunch: Provided by the school.
  • Scholarships: Tuition discounts for children/relatives enrolled in the Victoria School system.
  • Training: Sponsored training programs and workshops conducted by internal and external experts.
  • Career path: Clear opportunities for professional growth and promotion.