Job Description

1. Admission

• Provide consultation to parents regarding tuition fees, academic programs, and school services via in-person meetings, phone calls, and social media channels.

• Arrange campus tours, student assessments, and entrance interviews.

• Guide school tours, prepare entrance tests, send offer letters, and assist with enrollment procedures.

• Update student data and analyze recruitment performance.

• Support and nurture parent relationships throughout the admissions journey.

• Assist with front desk tasks, event check-in, and CRM data entry.

2. Customer Care

• Receive and handle feedback or complaints from parents, coordinating with relevant departments for resolution.

• Share event information and conduct periodic parent satisfaction surveys.

• Maintain positive relationships with parents to improve enrollment rates and student retention.

3. Offline Marketing & Communications

• Plan and organize student recruitment events on campus and at external venues.

• Create communication materials: concepts, designs, articles, and content for multi-channel platforms.

• Write content introducing the school, programs, and testimonials from parents and students.

• Collaborate with external partners (e.g., language centers, educational organizations) to expand recruitment channels.

• Monitor campaign performance and report on results.

4. Operations Support

• Supervise facilities and coordinate with departments to ensure service quality.

• Assist with fee collection, monitor tuition payments, and send reminders to parents.

Candidates Requirements

• Education: College or University graduate, preferably in Education, Business Administration, Hospitality, or related fields.
• Experience: Prior experience in the education sector, customer service, or bilingual/international school environments is highly preferred.
• Communication: Strong communication and consultation skills, especially when working with parents and students.
• Work Style: Ability to work both independently and as part of a team.
• Organizational Skills: Excellent organizational and task management abilities.
• Computer Skills: Proficient in Microsoft Office tools including Word, Excel, and PowerPoint.
  

• Experience in admission, school operations, or customer care in an educational setting is a plus.

• English communication skills and familiarity with social media are advantageous.

• Positive, respectful, and courteous when interacting with parents, students, and clients.
• Consistently maintains a professional and confident presence.

Salary & Benefits

• Insurance: Social insurance, health insurance, personal income tax, and other benefits in accordance with state regulations.
• Health insurance: Additional healthcare coverage as per school policy.
• Leave: Public holidays and other leave entitlements according to school policy.
• Welfare: Birthday gifts, welcome gifts, participation in parties, company trips, and team-building activities.
• Lunch: Provided by the school.
• Scholarships: Tuition discounts for children/relatives enrolled in the Victoria School system.
• Training: Sponsored training programs and workshops conducted by internal and external experts.
• Career path: Clear opportunities for professional growth and promotion.